Privacy Information
COVERKING PRIVACY POLICY
This Privacy Policy describes how coverking.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
TEXT MARKETING NOTIFICATIONS
By subscribing to Coverking text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
SECURITY
Coverking.com uses Secure Sockets Layering (SSL) to encrypt your personal credit information and is Payment Card Industry (PCI) compliant to ensure safety of your information.
Coverking.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies including SSL. However, Coverking.com cannot guarantee the security of any information that is disclosed online.
CORRECTIONS AND UPDATES
If you wish to modify or update any information Coverking.com has received, please contact support@coverking.com.
INFORMATION GATHERED BY COVERKING.COM.
This privacy policy applies only to activities of Coverking.com engaged on its website and does not apply to Coverking activities that are "offline" or unrelated to the website. Coverking.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by Coverking.com can include information such as the type of browser you are using, and the length of the visit to the website.
You may also be asked to provide personally identifiable information on the Coverking.com website, which may include your name, address, telephone number, credit card number, and e-mail address. This information can be gathered when feedback or e-mails are sent to Coverking.com, when you register for services, or make purchases. In all such cases you have the option of providing us with personally identifiable information. If personally identifiable information is provided in connection with an order, that information will be gathered by third party gateways such as Authorize.net, Paypal & Google and then sent to Coverking.com for fulfillment of your order. All information collected will not be shared and is encrypted to protect you.
OTHER WEBSITES
Coverking.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the internet that are owned and operated by third parties. The information practices of those websites linked to our site is not covered by this policy. These other sites may send their own cookies, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
USE AND DISCLOSURE OF INFORMATION
Except as otherwise stated, we do not sell, trade or rent your personally identifiable information collected on our site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your personally identifiable information to third parties for order tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fulfill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. Moreover, Coverking.com uses Authorized.net, Paypal, and Google Checkout to process and accept orders and payments. Please review each respective gateway’s policy if you have questions or concerns regarding their privacy policies.
Coverking.com may use non-personal aggregated data to enhance the operation of our website, or analyze interest in the areas of our website. Moreover, we may in some circumstances disclose personally identifiable information to third parties to enhance your experience on our website. Additionally, if you provide Coverking.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.
Coverking.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. Coverking.com may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if Coverking.com files for bankruptcy, or there is a transfer of the assets or ownership of Coverking.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@coverking.com or by mail using the details provided below:
Custom Products Inc, 3753 Howard Hughes Parkway, Suite 200, Las Vegas NV 89169, United States.
Shrin LLC, 900 E. Arlee Place Anaheim, California 92805, United States.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.
- Customer support information
- Purpose of collection: to provide answers to customer questions
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with third party application Powerful Contact Form Builder By Globo
- Personal Information collected: Name, Email, Phone
Minors
The Site is not intended for individuals under the age of 13]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Hotjar, We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location), read more about how hotjar uses your personal information here https://www.hotjar.com/legal/policies/privacy/.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
vehicle_year
|
Used to save your vehicle to offer custom products
|
1 day
|
|
vehicle_submodel |
Used to save your vehicle to offer custom products |
1 day |
|
vehicle_model |
Used to save your vehicle to offer custom products |
1 day |
|
vehicle_make |
Used to save your vehicle to offer custom products |
1 day |
|
vehicle_details_display |
Used to save your vehicle to offer custom products |
1 day |
|
vehicle_details |
Used to save your vehicle to offer custom products |
1 day |
|
vehicle_base_vehicle |
Used to save your vehicle to offer custom products |
1 day |
|
productID |
Used to save your vehicle to offer custom products |
1 day |
|
mcat |
Used to save your vehicle to offer custom products |
1 day |
|
mainMaterial |
Used to save your vehicle to offer custom products |
1 day |
|
ly-lang-selected |
Used for Translations |
1 day |
|
localization |
Used for Translations |
1 day |
|
locale_bar_accepted |
Used for Translations |
1 day |
|
discount_code |
Used for Discount Codes on Checkout |
1 day |
|
current_url |
Used to save your vehicle to offer custom products |
1 day |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
13zsxdf|1|f51|0 |
hotjar analytics |
1 y |
|
_cs_id |
hotjar analytics |
1 y |
|
_sctr |
hotjar analytics |
1 y |
|
OptanonConsent |
hotjar analytics |
1 y |
|
_BEAMER_LAST_UPDATE_zeKLgqli17986 |
hotjar analytics |
1 y |
|
_uetmsclkid |
hotjar analytics |
3 months |
|
_uetvid |
hotjar analytics |
1 y |
|
_gcl_aw |
hotjar analytics |
3 months |
|
acq_homepage_ctas_starting_on_basic_assignment |
hotjar analytics |
2 months |
|
_gac_UA-51401671-1 |
hotjar analytics |
3 months |
|
_hjKB |
hotjar analytics |
1 y |
|
_BEAMER_FIRST_VISIT_zeKLgqli17986 |
hotjar analytics |
1 y |
|
_hjSessionUser_14 |
hotjar analytics |
1 y |
|
ajs_user_id |
hotjar analytics |
1 y |
|
_ga_MN1H5R0N51 |
hotjar analytics |
2 y |
|
_hjDonePolls |
hotjar analytics |
1 year |
|
_BEAMER_USER_ID_zeKLgqli17986 |
hotjar analytics |
1 y |
|
_cs_c |
hotjar analytics |
1 y |
|
_scid |
hotjar analytics |
1 y |
|
utm_params |
hotjar analytics |
1 y |
|
ajs_anonymous_id |
hotjar analytics |
1 y |
|
_ga |
hotjar analytics |
1 y |
|
_gcl_au |
hotjar analytics |
2 months |
|
_fbp |
hotjar analytics |
3 months |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://cppa.ca.gov/
Last updated: 2022-September-21